Anuda
Anuda Construction
Client Portal and Android App

Privacy Policy

This Privacy Policy explains how Anuda Realty collects, uses, stores, and protects information when you use the Client Portal at anudaconstruction.com/login and the Anuda Construction Android mobile application.

Effective date: April 30, 2026
Applies to web portal and Android app
Notifications and permission details included

At a Glance

OTP Login We use your mobile number and one-time passwords to authenticate access to your project portal.
Project Support We store project-related chat, support activity, payment proof, and profile details needed to serve your account.
Notifications On Android, we store device and notification details to send optional project and support updates.

1. Scope

This policy applies to the Anuda Construction Client Portal website and the Android application that provides access to the same portal. It covers information processed for account login, project dashboards, support chat, payment follow-up, document access, and mobile notifications.

2. Information We Collect

  • Identity and contact details: your name, registered mobile number, email address, and linked client profile information.
  • Authentication details: OTP requests, OTP verification status, session state, and login activity required to secure account access.
  • Project and service data: project details, task updates, support chat history, payment references, uploaded receipts or proof, and document access activity.
  • Mobile app data: device ID, app version, device platform, Firebase Cloud Messaging token, and notification preference settings.
  • Technical data: server-side logs, browser or app request metadata, connectivity state, and download activity required for service operation, diagnostics, and security.
We do not sell your personal information. We collect only the information reasonably required to deliver client portal features, support workflows, project communication, and account security.

3. How We Use Information

  • To verify your identity through OTP login and protect access to your portal account.
  • To show your project status, tasks, payments, drawings, documents, and other account-specific information.
  • To let you communicate with Anuda support teams through portal chat and related service channels.
  • To process payment proof, service requests, profile updates, and issue resolution workflows.
  • To register your Android device for push notifications and honour your chosen notification categories.
  • To maintain service security, troubleshoot technical issues, and improve service reliability.

4. App Permissions We Use

The Android app requests or declares the following permissions. Some are essential for the app to function, while others are used only if you choose a related feature such as notifications, uploads, downloads, or camera capture.

Permission Why we use it Type
INTERNET Required to load the client portal, call secure APIs, sync account data, load drawings/documents, and operate support chat. Required
ACCESS_NETWORK_STATE Used to detect whether your device is online so the app can show offline status, retry options, and a stable loading experience. Required
POST_NOTIFICATIONS Used to send project, chat, task, and support notifications to your device when you allow notifications. Optional
VIBRATE Used to provide vibration feedback for notifications on supported devices. Optional
WAKE_LOCK Used to help notification delivery and message processing complete reliably when the device is idle. Required
CAMERA Used only when you choose to capture a payment proof, receipt, site image, or another document directly from the app flow. Optional
READ_MEDIA_IMAGES
READ_MEDIA_VIDEO		 Used when you choose existing images or videos from your device for upload as supporting files or proof documents. Optional
READ_EXTERNAL_STORAGE
WRITE_EXTERNAL_STORAGE		 Declared only for legacy Android compatibility on older versions so file selection and downloads continue to work correctly where required by the platform. Legacy support
The app does not continuously monitor your camera or media files. Media-related permissions are used only when you actively choose an upload, capture, or download action.

5. Sharing and Service Providers

We may share limited information with trusted service providers only as needed to operate the service, including:

  • OTP and communication providers to deliver login verification messages.
  • Firebase Cloud Messaging to deliver Android push notifications when notifications are enabled.
  • CRM and support systems, including Bitrix24 and related chat routing services, to manage project communication, support responses, and client service workflows.
  • Hosting and infrastructure providers that store and serve the portal securely.

If you enable a support workflow that routes replies through connected channels such as WhatsApp, relevant conversation data may be processed through that connected service strictly for message delivery and support continuity.

6. Data Retention

We retain information for as long as it is reasonably required to provide the portal, maintain project records, resolve support issues, meet legal or accounting obligations, and protect the service from misuse. Device notification records may be updated, replaced, or deactivated when you log out, reinstall the app, or change devices.

7. Your Choices

  • You can choose whether to allow app notifications on supported Android versions.
  • You can manage category-wise mobile notification preferences inside your client profile.
  • You can deny optional device permissions such as camera or media access, although related upload or capture features may then be unavailable.
  • You can request profile corrections or support assistance through the portal support section or by emailing us.

8. Security

We use account verification, controlled access, server-side processing, and operational safeguards designed to protect your information. No internet service can be guaranteed as completely risk-free, but we take reasonable steps to reduce unauthorized access, misuse, or disclosure.

9. Contact Us

If you have questions about this Privacy Policy or want help with your account information, contact Anuda Realty at info@anudarealty.com or use the support options available inside the Client Portal.

We may update this policy from time to time. When we do, the revised version will be posted on this page with an updated effective date.