Anuda
Anuda Construction
Client Portal and Mobile Apps

Privacy Policy

This Privacy Policy explains how Anuda Realty collects, uses, stores, and protects information when you use the Client Portal at anudaconstruction.com/login and the Anuda Construction mobile applications for Android and iOS.

Effective date: April 30, 2026
Applies to web portal, Android app and iOS app
Notifications and permission details included

At a Glance

OTP Login We use your mobile number and one-time passwords to authenticate access to your project portal.
Project Support We store project-related chat, support activity, payment proof, and profile details needed to serve your account.
Notifications On Android and iOS, we store device and notification details to send optional project and support updates.

1. Scope

This policy applies to the Anuda Construction Client Portal website and to the Android and iOS applications that provide access to the same portal. It covers information processed for account login, project dashboards, support chat, payment follow-up, document access, and mobile notifications.

2. Information We Collect

  • Identity and contact details: your name, registered mobile number, email address, and linked client profile information.
  • Authentication details: OTP requests, OTP verification status, session state, and login activity required to secure account access.
  • Project and service data: project details, task updates, support chat history, payment references, uploaded receipts or proof, and document access activity.
  • Mobile app data: device ID, app version, device platform, Firebase Cloud Messaging token, and notification preference settings.
  • Technical data: server-side logs, browser or app request metadata, connectivity state, and download activity required for service operation, diagnostics, and security.
We do not sell your personal information. We collect only the information reasonably required to deliver client portal features, support workflows, project communication, and account security.

3. How We Use Information

  • To verify your identity through OTP login and protect access to your portal account.
  • To show your project status, tasks, payments, drawings, documents, and other account-specific information.
  • To let you communicate with Anuda support teams through portal chat and related service channels.
  • To process payment proof, service requests, profile updates, and issue resolution workflows.
  • To register your Android or iOS device for push notifications and honour your chosen notification categories.
  • To maintain service security, troubleshoot technical issues, and improve service reliability.

4. App Permissions We Use

Both mobile apps request only the access needed for the features you choose to use, such as notifications, uploads, downloads, or camera capture. The Android app declares the Android permissions listed below; the iOS app requests the iOS permissions listed after them.

Android app permissions

Permission Why we use it Type
INTERNET Required to load the client portal, call secure APIs, sync account data, load drawings/documents, and operate support chat. Required
ACCESS_NETWORK_STATE Used to detect whether your device is online so the app can show offline status, retry options, and a stable loading experience. Required
POST_NOTIFICATIONS Used to send project, chat, task, and support notifications to your device when you allow notifications. Optional
VIBRATE Used to provide vibration feedback for notifications on supported devices. Optional
WAKE_LOCK Used to help notification delivery and message processing complete reliably when the device is idle. Required
CAMERA Used only when you choose to capture a payment proof, receipt, site image, or another document directly from the app flow. Optional
READ_MEDIA_IMAGES
READ_MEDIA_VIDEO		 Used when you choose existing images or videos from your device for upload as supporting files or proof documents. Optional
READ_EXTERNAL_STORAGE
WRITE_EXTERNAL_STORAGE		 Declared only for legacy Android compatibility on older versions so file selection and downloads continue to work correctly where required by the platform. Legacy support

iOS app permissions

Permission Why we use it Type
Notifications Used to send project, chat, task, and support notifications to your device when you allow notifications. Optional
Camera Used only when you choose to capture a payment proof, receipt, site image, or another document directly from the app flow. Optional
Photo Library Used when you choose existing photos or videos from your device for upload as supporting files or proof documents. Optional
Photo Library (Add) Used only to save a file you have chosen to download from the portal into your photo library. Optional
The iOS app does not use App Tracking Transparency and does not request location, contacts, or microphone access. It does not track you across apps or websites owned by other companies.
The app does not continuously monitor your camera or media files. Media-related permissions are used only when you actively choose an upload, capture, or download action.

5. Sharing and Service Providers

We may share limited information with trusted service providers only as needed to operate the service, including:

  • OTP and communication providers to deliver login verification messages.
  • Firebase Cloud Messaging to deliver Android and iOS push notifications when notifications are enabled. On iOS, delivery also uses the Apple Push Notification service.
  • CRM and support systems, including Bitrix24 and related chat routing services, to manage project communication, support responses, and client service workflows.
  • Hosting and infrastructure providers that store and serve the portal securely.

If you enable a support workflow that routes replies through connected channels such as WhatsApp, relevant conversation data may be processed through that connected service strictly for message delivery and support continuity.

6. Data Retention

We retain information for as long as it is reasonably required to provide the portal, maintain project records, resolve support issues, meet legal or accounting obligations, and protect the service from misuse. Device notification records may be updated, replaced, or deactivated when you log out, reinstall the app, or change devices.

If you delete your account, we remove the portal login and the personal details we keep for it — your saved profile, notification settings, linked devices and connected messaging preferences. Project records such as drawings, site reports, payment entries and project correspondence are retained by Anuda Realty as business and contractual records. You can register again with the same mobile number at any time.

7. Your Choices

  • You can allow or refuse app notifications when the app asks, and change that choice later in your device settings on both Android and iOS.
  • You can manage category-wise mobile notification preferences inside your client profile.
  • You can deny optional device permissions such as camera or media access, although related upload or capture features may then be unavailable.
  • You can request profile corrections or support assistance through the portal support section or by emailing us.
  • You can delete your account at any time from inside the app: open the menu, choose My Profile, scroll to Delete Account, type DELETE to confirm, and select Delete My Account. This signs you out on every device and stops all notifications immediately.

8. Security

We use account verification, controlled access, server-side processing, and operational safeguards designed to protect your information. No internet service can be guaranteed as completely risk-free, but we take reasonable steps to reduce unauthorized access, misuse, or disclosure.

9. Contact Us

If you have questions about this Privacy Policy or want help with your account information, contact Anuda Realty at info@anudarealty.com or use the support options available inside the Client Portal.

We may update this policy from time to time. When we do, the revised version will be posted on this page with an updated effective date.